Dear Guest,Thank you for taking the time to share such a detailed review of your recent stay at Hotel Salut. We truly appreciate your feedback, both positive and constructive.We are pleased to know that you found our location convenient and well-connected to many of Moscow’s key landmarks, as well as to dining and shopping options nearby. It is wonderful to hear that these aspects of your stay added comfort and ease to your trip.At the same time, we deeply regret that the service did not meet your expectations. Please accept our sincerest apologies for the experience you described. What you encountered does not reflect the standards we strive to uphold. We are especially sorry for the lack of warmth from our staff and the inconvenience related to housekeeping, amenities, and visa documentation. Your comments have been shared with our management team, and we will be addressing them with the relevant departments to ensure immediate improvements are made.We understand how important friendliness and attentiveness are in hospitality, and we are committed to enhancing our service culture so that every guest feels genuinely welcomed and cared for.Thank you once again for your honest feedback. We hope that, despite the shortcomings, you had a memorable time in Moscow, and we would be grateful for the opportunity to welcome you again in the future with an improved experience.Best regards, Hotel Salut Team.
